Holiday Shipping Schedule
For the holiday season I will be shipping JUST about everyday. My last shipping day will be Dec. 23rd. After Dec. 19th your best bet will be to use Express Shipping to get it there on time however I can not guarantee shipment for Christmas. The reason is I can be as prompt as sending your orders out the same day however once they are shipped it is out of my hands in regards to how long it wil take to get to you. Priority is usually a 2-3 day shipment and Express is usually 1-2 days. With the holiday season in full swing it could take longer.
Gift Certificate via Email will be sent out to you via the email address you leave with your order on the same day you order. You can order these up to Nov. 24th @ 5:00pm EST. and be assured you will receive your Gift Certificate. If you do not please call 508 241 3778 or send me an email. I check my email box every hour.
Custom Jewlery Orders will have to be in by Nov. 20th to be on time for Christmas gift giving. Be assured that I am always working on orders even during the Christmas holiday every chance I get and aspire to stay on schedule with the 30-35 day turn around.
If you have any questions please email me to let me know. I hope everyone has a safe and Happy Holiday Season!
CUSTOM ORDER WAIT TIME EXPLAINATION
To help you figure out which items are going to be the best for you, here's a quick breakdown of how this stuff works:
IN STOCK: Ships in approx five business days (weekends and holidays don't count!) from the date of order. Anything that says IN STOCK or has a Quantity listed means we can ship it out right away. This is the best option if you can't wait for a custom item or you need it for a gift. A lot of the IN STOCK items are priced less than a custom items!
CUSTOM: Any item that says CUSTOM means that when you order it, it goes on my giant list of things that I am HAND MAKING just for you! I make all orders in the order that I receive them one at a time. The wait time right now for CUSTOM HEMP JEWELRY is typically 30 - 35 days (possibly sooner sometimes a couple day later) to shipping day.
SHIPPING DAYS
I would love to ship everyday, however that is an impossibility for me. Since I am a 1 woman show I also need time to work on orders, create new things for you, and just get general boring business stuff done also. So with that said, shipping days in the shop (typically) will go like this:
MONDAYS: All custom orders that are completed, and all IN STOCK orders that have come in from Friday night - Monday @ 12:00 pm (noon) Eastern Standard Time will ship out on Mondays.
FRIDAYS: All custom orders that are completed, and all IN STOCK orders that have come in from Monday night - Friday @ 12:00 pm (noon) Eastern Standard Time will ship out on Friday.
PACKAGING:
When packing my orders I try to use the least amount of packing material possible to keep things as Eco friendly as possible. I do not use tiny zip lock bags (unless beads are ordered) and I do not use any unnecessary bubble wrap or overly large boxes unless they are absolutely needed. This will cut down on the amount of waste. I also use the United States Postal Service which provides free Eco Friendly shipping boxes, envelopes and bags. Every little bit helps.
DELIVERY CONFIRMATION:
I supply every shipment with a Delivery Confirmation #. This number will you know that I have shipped your item and when it reaches its destination, it will let me know that your package has been delivered. Thought It does not happen very often, but sometimes packages get lost in the mail. If the confirmation update on your package indicates that it never reached you, and after giving it the good old college try the post office can not find it, I will replace your order. However, if the delivery confirmation updates states that your item was delivered, it is the store's policy not to replace your order. If in fact the package is lost I will lend a helping hand, to find it, but you will have to take this up with your post office.
Why is this?
Well as much as I would like to be the person that makes everything better and make EVERYONE happy. I can not please everyone all the time. I use the Delivery Confirmation for a reason. That is so you know I mailed your package and so that I know it was delivered. Unfortunately there are some people that will take advantage and say they never received a package when they actually did. I know hard to believe but true. Also there are others that do not have mail boxes large enough to accommodate the package and usually find that the office at their living complex may have it or the post man left in front of the door and it was stolen. I can not be held responsible for these situations. If your packages are not safe being left by your door, please leave a note of instruction on your door for your mail carrier. If you would like to purchase insurance for your package or signature confirmation, you can email me and I would be happy to assist you with that.
If you have any other needs besides the ones I have laid out here for you, please contact me before ordering via email: email@hempjewelryshop.com or via phone from 9am - 5pm Eastern Standard Time 508-241-3778. Please leave a message if I am not available to take your call. Emailing always gets a faster response.
Thanks Friends!
~Missy~